Company Name: Zhijiang Baotingyu Trading Co., Ltd.
Address: A5165 Workstation, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang, Hubei Province
Authorized Director: Cui Tianyuan
Social Credit Code: 91420583MAK6HJTX80
Email: service@mail.vnfjqwph.com
Mobile: +86 19245766271
Thank you for choosing our home electronics products. To ensure your legal rights and provide a worry-free shopping experience, we have developed this return and exchange policy. Please read and understand the following:
1. Return and Exchange Period and Conditions
All home electronics products purchased can be returned or exchanged within 7 days of receiving the product (the actual date of delivery is considered the starting point). The return or exchange request must meet the following conditions:
The product must be in its original condition, with no scratches, damages, or stains. All accessories (such as power cords, manuals, warranty cards, etc.) must be complete and undamaged or lost.The product must not have been disassembled or modified without authorization, and there should be no damages or malfunctions caused by improper use.The order status must be marked as "Shipped". The order status will automatically update within 24 hours after you receive the product, and once updated, you can initiate the return or exchange request online.2. Return and Exchange Shipping Fees
The responsibility for return and exchange shipping fees is determined based on the reason for the return or exchange, as detailed below:
If the return or exchange is due to our reasons (e.g., product quality issues, wrong items shipped, missing accessories, etc.), we will bear the full cost of return shipping. You may submit valid shipping receipts to customer service for reimbursement.If the return or exchange is due to personal reasons (e.g., dissatisfaction with the product's style/functionality, accidental purchase, duplicate orders, etc.), you will bear the return shipping fees, and we will not cover the return shipping costs.3. Return and Exchange Process Guidelines
Initiate Request: After the order status is updated to "Shipped", you can initiate a return or exchange request through official channels. Please also contact customer service to explain your situation. Customer service email: service@mail.vnfjqwph.com.Customer Service Confirmation: Customer service will review your request during working hours (Monday to Friday, 9:00 AM - 6:00 PM UTC+8:00). Once we confirm that the return/exchange conditions are met, we will provide you with the return address and any necessary instructions.Return Shipment: Please follow the customer service guidelines and return the product with all its accessories within the designated time frame. Ensure that the product is properly protected to avoid damage during transit.Inspection and Processing: Once we receive the returned product, we will complete the inspection within 3 business days. If the product meets the return or exchange criteria, we will promptly arrange for the exchange or start the refund process. If the product does not meet the criteria, we will return it to you, and the return shipping costs will be at your expense.4. Refund Instructions
Refunds will be processed within 15 business days after we successfully inspect the returned product. The refund will be returned to your payment account via the original payment method. The time it takes for the refund to be credited depends on the processing cycle of the bank or payment platform. If you have not received the refund after 15 business days, please contact customer service for assistance.
5. Special Instructions
To protect your rights, please keep the courier tracking number and shipping receipt when returning the product, so that we can verify the return shipment.If the product has quality issues, we recommend that you take photos or videos of the product upon receipt, so customer service can quickly verify and process the issue.This policy applies only to products purchased and shipped within Philippines. If you have any questions, please contact us through the email provided above during our customer service hours, and we will be happy to assist you.We are committed to providing you with high-quality products and services. Thank you for your understanding and support!
Return and exchange address: A5165 Workstation, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang, Hubei Province