"Illuminate the little moments of daily life with exquisite home appliances."

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Company Name: Zhijiang Baotingyu Trading Co., Ltd.

Address: A5165 Workstation, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang, Hubei Province

Authorized Director: Cui Tianyuan

Social Credit Code: 91420583MAK6HJTX80

Email: service@mail.vnfjqwph.com

Mobile: +86 19245766271

Thank you for choosing our home electronics products! We specialize in providing high-quality small appliances, kitchen electronics, personal care devices, and smart home products for Philippines customers. If you have any questions, suggestions, or requests, feel free to contact us through the following channels, and we will be happy to assist you.

1. Core Contact Information

We prioritize email communication to offer you one-on-one service, ensuring that your questions are accurately addressed and properly handled:

  • Customer Service Email: service@mail.vnfjqwph.com
  • Service Scope: Order inquiries, logistics tracking, payment issues, return/exchange assistance, product inquiries, and feedback

    • 2. Customer Service Working Hours

    To ensure efficient service, our customer service team is available during the following hours (Time Zone: UTC+8:00):

    Monday to Friday: 9:00 AM - 6:00 PM

    Friendly Reminder: Emails sent outside of working hours will be prioritized for response on the next business day. Thank you for your understanding and patience.

    3. Common Questions Reference

    If you have questions related to shipping timelines, payment methods, tax rules, or other common topics, you can first refer to our Frequently Asked Questions (FAQ) to quickly find answers and save time on communication:

  • Shipping Timeline: Orders will be shipped within 3-5 business days after payment confirmation. Products are typically delivered within 7-10 business days within Philippines.
  • Main Products: We offer a range of products, including small household appliances (portable juicer cups, desktop humidifiers), kitchen appliances (mini electric cookers, air fryers, fully automatic coffee machines), personal care electronics (electric shavers, ionic hair dryers, sonic electric toothbrushes), and smart home products (power strips, wireless charging desk lamps).
  • Other Matters: Payment methods, return/exchange policies, tax duties, etc., can all be found in the FAQ.

    • 4. Contacting Us

  • When sending an inquiry email, please include your order number (if available), contact details, and a description of your issue to help us quickly locate your order and efficiently handle your request.
  • For product quality issues or logistics anomalies, we recommend attaching product photos, videos, or screenshots of logistics tracking to assist with quick verification.
  • We guarantee a response to all emails within 24 hours during working hours. For more complex issues, we will provide a clear solution within 3 business days.

    • Your trust and support are the driving force behind our progress. We will continue to optimize our products and services to create a more convenient and secure shopping experience for you. We look forward to communicating with you!