Company Name: Zhijiang Baotingyu Trading Co., Ltd.
Address: A5165 Workstation, No. 30 Jinshi Road, Dongshi Town, Zhijiang City, Yichang, Hubei Province
Authorized Director: Cui Tianyuan
Social Credit Code: 91420583MAK6HJTX80
Email: service@mail.vnfjqwph.com
Mobile: +86 19245766271
Welcome to our products and services! These Terms and Conditions (hereinafter referred to as "Terms") are formulated in accordance with Philippines's Consumer Protection (Fair Trading) Act (CPFTA) and other relevant laws and regulations, outlining the rights and obligations between you and us regarding the sale, delivery, and related services of home electronic appliances. Please read and fully understand these Terms before making a purchase. By completing your order, you acknowledge that you have read, understood, and agreed to abide by these Terms, including any future revisions we may release.
1. Service Scope and Applicable Users
Service Scope: These Terms apply to the sale, delivery, consultation, and after-sales assistance services for home electronic appliances we provide within Philippines, covering four major product categories:Small Home Appliances: Portable juice blenders, desktop humidifiers.Kitchen Appliances: Mini electric cookers, air fryers, fully automatic coffee machines.Personal Care Appliances: Electric shavers, ionic hair dryers, sonic toothbrushes.Smart Home Products: Power strips, wireless charging desk lamps.Applicable Users: These Terms are binding on all users who purchase products through our official channels (hereinafter referred to as "You"). We will provide services in accordance with these Terms, and you are required to comply with these Terms and related policies.2. Order and Transaction Rules
Order Formation: Once you select a product and complete payment on our official channel, the system will generate a valid order number, which constitutes the formal formation of the order. After the order is formed, we will verify the order details. If we are unable to fulfill the order due to reasons such as product stock unavailability or information errors, we will promptly notify you via the contact information you provided and issue a full refund.Order Information Modification: Before the order has entered the shipping process, you may contact customer service to request modifications to the shipping address, contact information, etc. If the order has already been processed for shipment, modifications will not be possible, and we ask for your understanding.Transaction Compliance: You agree that the purpose of purchasing the products is for personal, reasonable use or lawful gifting, not for resale, commercial operation, or other illegal uses, and that you will comply with the regulations related to the circulation and use of home electronic appliances in Philippines.3. Shipping and Delivery Services
Shipping Timeframe: Once the order is confirmed, we will arrange for shipment within 3-5 business days. During peak logistics periods, holidays, or under special weather conditions, shipping may be slightly delayed, and we will do our best to coordinate and notify you promptly.Delivery Range and Timeframe: We offer delivery services across Philippines. Typically, delivery will be made within 7-10 business days after shipment. The actual delivery time will depend on the logistics provider’s progress. If the delivery address is in a remote area or if there are special circumstances, the delivery time may be extended.Receiving Goods: When you or a designated representative signs for the goods, please check the appearance, quantity, and accessories of the product. If you find any damage, missing items, or other issues, you must take photographs as proof and contact customer service for assistance. Upon signing, the product will be deemed delivered in good condition (unless otherwise agreed).4. Customer Service and Consultation
Service Channels: You can contact us through the following channels for order status, product information, after-sales issues, etc., and we will provide professional answers and assistance:Customer Service Email: service@mail.vnfjqwph.comWorking Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)Response Time: We will respond to inquiries received during working hours within 24 hours. Inquiries received outside working hours will be prioritized for response the next business day. Complex issues will receive a clear resolution plan within 3-5 business days.5. Rights and Obligations of Both Parties
(1) Our Rights and Obligations
Obligations: We guarantee that the products sold are brand new, genuine, legally sourced, and comply with Philippines’s local voltage standards (230V/50Hz) and related quality requirements. We will arrange for timely delivery and after-sales services as per these Terms and ensure the security of your personal information (as detailed in the Privacy Policy).Rights: We reserve the right to verify the order information and refuse to fulfill orders that do not comply with transaction rules. We may suspend services or cancel orders if you violate these Terms. We also have the right to amend and publish these Terms as permitted by law.(2) Your Rights and Obligations
Rights: You have the right to be informed about the products you purchase and engage in fair trade. If the products do not meet the agreed standards, you may request processing in accordance with our Return and Exchange Policy. You also have the right to contact customer service with any questions or feedback regarding our services.Obligations: You must provide truthful and accurate order information (name, address, contact information, etc.). You are responsible for keeping your personal account and payment details secure. Any losses due to leakage of information or order issues caused by personal reasons will be borne by you. You must comply with these Terms and related policies and not use the products for illegal or prohibited activities.6. Disclaimer
Force Majeure: If we are unable to fulfill our shipping, delivery, or service obligations due to force majeure (including but not limited to natural disasters, logistics interruptions, policy changes, public service suspensions, etc.), we will notify you promptly and will not be liable for breach of contract, though we will try to minimize any losses.Errors in Order Information: If there are delays, returns, or losses due to errors in the order information provided by you (such as an unclear shipping address, failure to sign for the goods, etc.), the associated costs and losses will be borne by you.No Warranty Service: We do not provide warranty services for the products. Any return or exchange requests can be processed according to our Return and Exchange Policy, as stipulated therein.7. Amendment of Terms and Dispute Resolution
Amendment of Terms: We reserve the right to amend these Terms based on updates to laws and regulations or business adjustments. Any revised Terms will be published through official channels and will take effect immediately upon publication. Please review these Terms regularly to understand the latest agreements.Dispute Resolution: Any disputes arising from the fulfillment of these Terms should first be resolved through negotiation. If negotiation fails, you may apply for resolution through the Small Claims Tribunal in Philippines, or resolve the dispute through litigation as per Philippines law.These Terms will take effect from the date of publication. Any matters not covered herein will be executed in accordance with Philippines’s relevant laws and our supplementary policies.
Thank you for your understanding and support, and we wish you a pleasant shopping experience!